Shipping Policy
At Australian Pro Stock Owners Association Inc we strive to deliver your orders quickly and reliably. This Shipping Policy outlines the terms and conditions regarding the shipment and delivery of products purchased through our website.
1. Delivery Locations
1.1 We ship to addresses within Australia and [list any other countries you ship to, if applicable].
1.2 We do not deliver to P.O. Boxes or parcel lockers unless specified otherwise.
2. Processing Times
2.1 Orders are processed within 5 days of payment confirmation.
2.2 Orders placed on weekends or public holidays will be processed on the next business day.
2.3 Please allow extra time for processing and shipping orders when events are on. This is due to inventory being moved interstate for events.
3. Shipping Methods and Costs
3.1 We offer the following shipping options:
- Australian Shipping: $15.00
- International Shipping: Various
3.2 Shipping costs are calculated at checkout and depend on the delivery location, order size, and selected shipping method.
4. Estimated Delivery Times
4.1 Delivery times are estimates and may vary depending on your location, courier performance, and external factors (e.g., weather or public holidays).
4.2 While we make every effort to meet these timelines, delays may occur beyond our control.
5. Order Tracking
5.1 Once your order is dispatched, we will provide a tracking number via email or SMS (where applicable).
5.2 You can track your shipment through the courier’s website or by contacting our customer support team.
6. Risk and Liability
6.1 Risk of loss or damage passes to the customer upon delivery to the address provided during checkout.
6.2 If your order is lost or damaged in transit, please contact us within 7 of the estimated delivery date. We will work with the courier to resolve the issue.
7. Delivery Delays
7.1 In the event of significant delivery delays, we will notify you as soon as possible and provide updates on the status of your order.
7.2 For delays caused by external factors beyond our control (e.g., natural disasters, strikes), we will assist in resolving the issue but cannot guarantee compensation.
8. Incorrect or Undeliverable Addresses
8.1 Please ensure the delivery address provided is accurate and complete.
8.2 Orders returned to us due to incorrect or incomplete addresses may incur additional shipping fees for re-delivery.
9. International Shipping
9.1 For international orders, the customer is responsible for any customs duties, taxes, or fees imposed by the destination country.
9.2 Delivery times for international orders may vary due to customs processing.
10. Non-Delivery or Missing Packages
10.1 If your package has not arrived within the expected timeframe, please contact us at admin@Prostockaustralia.com.au.
10.2 We will investigate the issue with the courier and keep you informed throughout the process.
11. Changes to This Policy
We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective upon posting to our website.