Return Policy

At Australian Pro Stock Owners Association Inc, we strive to provide a seamless shopping experience and high-quality products. This policy outlines your rights and our obligations under Australian Consumer Law for online purchases.

Your Rights Under Australian Consumer Law

You are entitled to a refund, repair, or replacement if the product you purchased:

  • Is faulty or defective.
  • Does not match its description, images, or sample.
  • Is not fit for its intended purpose.

If any of these issues apply to your order, please contact us within 30 days of delivery to arrange a resolution.

Exclusions from Returns

We do not accept returns, refunds, or exchanges for:

  • Change of mind.
  • Incorrect selection of size, style, or color.

Important:

  • Detailed size guides and product descriptions are provided on our website to assist you in making the correct selection.
  • For additional assistance, please contact our customer service team before completing your purchase.

Conditions for Approved Returns

If your return request is approved:

  1. The item must be in its original condition, unused, and unwashed.
  2. The item must be returned with all original packaging, tags, and accessories.
  3. Proof of purchase (e.g., receipt or order confirmation) is required.

How to Submit a Return Request

To request a return, please follow these steps:

  1. Email us at admin@prostockaustralia.com.au or submit a return request form via prostockaustralia.com.au
  2. Provide your order number and a detailed description of the issue.
  3. Attach photos of the item (if applicable).

Our team will assess your request and respond within 5 with the next steps.

Shipping Costs for Returns

  • Faulty or Misdescribed Items: If the item is found to be faulty or not as described, we will cover the cost of return shipping and send a replacement or issue a refund.
  • Other Returns (where applicable): The customer is responsible for return shipping costs.

Delivery Delays or Damages

If your order is delayed or damaged during transit, please contact us immediately at admin@prostockaustralia.com.au. We will work with our delivery partners to investigate and resolve the issue.

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